30 Days No Reason Returns

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of shipment. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

We can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3 business days.

For any issues, please contact us and follow our warranty process:
To initiate a return for an exchange or refund, please email us at sale@xnenpow.com stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our warehouse and we may request the tracking numbers of your item(s).

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us via sale@xnenpow.com to have your order canceled immediately. Please provide the order details, including the order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.

Order Cancellation after Shipment:

No, the order can't be canceled after shipment. If orders are rejected at delivery,  you will receive a full refund minus a shipping fee after we receiving your returned item.

Returned&Exchange Products

Please notify us in advance for any of the following returned reasons, so we can anticipate that return or exchange. For more than the warranty period, the customer needs to pay for after-sales repair postage and replacement postage by the consumer.