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Frequently Asked Questions

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Of course, you can also place your order in guest mode.

Paying with PayPal

1. With PayPal, you can send payment quickly and securely online.

2. Through PayPal, you can pay with credit card, debit card, or bank account balance.

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

 Advantages with using PayPal:

 Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account). We can't  see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use. 

IMPORTANT NOTICE:

Please email contact with [email protected] after your submitted the wire transfer order, we will tell you our bank information, the order will shipping out after received your payment.

Shipping options
Registered Air mail shipping service.
EXPRESS shipping service.

Shipping Time

  • We can ship all in-stock orders in 1-3 business days as your payment has cleared.
  • Air mail normally takes 7 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side. If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/reship in the worst case.
  • It normally takes around 3-5 business days for DHL to arrive at its destination. You can track the state of your shipping in DHL’s website, delivery by end of the day.
  • Affected by Covid-19, there will be some delay on the delivery.

Warranty & Return
With xnenpow, you can be sure of the consistent, product that meets high quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of shipment. Please keep in mind that all returns must be unused and undamaged and all packaging, labels must remain intact and be attached with the item. If your item is found to be faulty within 12 months warranty, you have a manufacturer warranty from the date of shipment and permanent technical support.